1. Data controller

NOUNGA SARLU handles these data. For privacy matters, contact legal@nounga.com or +242 06 756 44 88.

2. Data we use

• Account data such as name, email, phone and preferences.
• Operational data such as listings, orders, service requests, support messages and delivery details.
• Technical and security data such as IP address, device and logs.

3. Why we use them

• Account management.
• Order, service, payment and delivery execution.
• Fraud prevention and platform safety.
• Legal and accounting compliance.

4. Who may receive them

Only authorized Nounga teams and essential service providers may receive relevant data. Nounga does not sell personal data.

5. Retention

Data are kept as long as needed for service, safety and legal obligations, then deleted or archived under controlled conditions.

After account deletion, limited records required for orders, payments, incidents, disputes, accounting, fraud prevention or security may be retained. The personal profile is anonymized and those records are not used to reactivate the account.

6. Your rights and account deletion

You may request access, correction or deletion where legally possible, by writing to legal@nounga.com.

In the Nounga app, open Account, Settings, then Delete my account. If you no longer have access to the app, use https://www.nounga.com/suppression-compte to submit a deletion request without reinstalling the app.

7. Security

NOUNGA SARLU applies reasonable safeguards including access control, sensitive-action logging and privilege limitation.

8. Governing law

This policy is interpreted under the law of the Republic of Congo and, where relevant, OHADA rules.